|
• Iris Garden Rental Policies •
Emergency
and After Hour Phone Numbers are posted on the door of the lodging
office.
The
office is located in our IRIS GARDEN ART GALLERY.
LATE
CHECK-IN
Late
Check-In is anytime after 5:00 PM. Please call on the day of your
reservation if you will be checking in late so that we will have
your unit ready for you and can give you any instructions that you
may need.
DIRECTIONS
TO YOUR RENTAL UNIT
Please
follow this link to our "Maps
& Directions" page and print it. It shows three maps
that will bring you all the way to your rental unit and show you
where our parking and office is.
Please
be sure to read about the "TRIP
INTERRUPTION INSURANCE:" offered
below.
• Rates based on 2 Guests in All Units•
All extra guests billed at a rate of $15 per person
per night unless otherwise stated.
• Check in: 3pm • • Check out: 11 am •
• No Smoking In Any Iris Garden Unit•
• Guests agree to have their credit card charged
$200 cleaning fee
for any evidence (including odor) of smoking in their rental unit.
Guest also agrees to have their credit card charged for any other
repairs or restoration required because of damage caused, by the
guest or the guests party, to any Iris Garden Complex property.•
• No pets, except for service animals unless permission is
granted through property management at which time a $30 Pet Fee
will apply. PET RULES :
Under no circumstances are pets to be
allowed onto any furniture including beds, couches, chairs
and tables. Barking dogs that disturb other guests are not
allowed. If a pet is left in the room unattended, it must be
properly put up in a pet kennel that is supplied by you, the
guest. Please know that in consideration of our of
property and the other guests, that all of the above "pet
rules" must be followed and if they are not, then the guests
will be asked to leave without refund. Pet owners must clean
up their pets waste off the grounds of the Iris Garden Complex. Guests are
financially responsible for any damage to any Iris Garden property
caused by a guest or their pet. Guest agrees to have his/her
credit card charged in the amount of repair and restoration•
•
Quiet Time - Quiet time on the Iris Garden Complex is from
10:30 pm until 8:00 am. During this time, guests will please
be mindful other guests and hold their noise to
a low, quiet level. Any guests that are disturbing other
guests with loud noise during this time period will be asked to
abide by the "quiet time" rules or leave without refund.
We absolutely want you to have fun, but please respect your
neighbors.•
•The Iris Garden Lodging Units are cleaned prior to new check
guest check in. Beds are made ready with fresh linens and
the bathrooms are stocked with fresh towels sufficient to supply
each guest with towels and wash cloths for the duration
of their stay. The units will be cleaned after the third
nights stay for any guests staying in excess of three nights if
requested by the guest. Extra towels are happily supplied
upon request at no extra fee. Just as you don't change bed linens every day at
home, your unit's bed linens are
not changed each day of a multi-day stay. We will gladly supply additional linens in
the event bedding has been soiled and needs fresh linens.
DEPOSIT REFUNDS & CANCELLATION FEES
• Last minute cancellations (within four days of reservation
check-in time) and no shows will be charged the total of the
entire reservation unless we are able to rebook those nights to
another guest•
• Refunds: Deposits are refundable if cancelled prior to 14 days of scheduled arrival date
(a $25. cancellation fee that can be used as a credit toward a
future stay will be applied) Please understand that in a small
lodging operation with very few Units, a cancellation can hugely
effect the owners bottom line income. A reservation holds a
Unit out of the market and other potential guests are turned
away. We always try our best to re-book a late cancellation
and if we are successful, we will refund even within the 14 day
cutoff period (less the $25. cancellation fee) Reservations that
are cancelled within four days of reservation check-in time and
no-shows will be charged the full cost of the entire reservation.
Once again, we always try our best to re-book a late cancellation
and if we are successful, we will refund (less the $25. cancellation fee)•
• TRIP INTERRUPTION INSURANCE:
We highly
suggest that you utilize this small cost that will protect you in
the event of sickness, family emergency and natural encumbrances
(such as a snow storm)
A Trip Interruption Plan is
available through us. Our Trip Interruption
Plan allows for full refund of your deposit for cancellations received
up until 3 P.M. of the reserved arrival date. Cost is 10% of total lodging
costs of the entire reservation including tax (before any discounts), it is non-refundable, and is only available for
purchase at the time of booking. Please note your request for Trip
Interruption Insurance in the "Special Requirements"
area provided on the reservations page of our website (located
just below where you enter your name, address and phone numbers)
or simply ask us to apply this insurance to your account if you
are placing your reservation via phone
•
• Reservations are held by advance deposits for the amount of
the first night's total cost, made by check, MasterCard, American
Express, Discover or Visa and will be charged to your credit card
at the time your reservation is made. A valid credit card or cash
deposit is required for all reservations. For guests who choose to
pay cash at check-in, we will need a valid credit card •
• RETURNED CHECKS - Guests' Checks that are returned to us from the bank for
insufficient funds (or any other reason for non-payment of the
check) will be assessed a $35 reprocessing fee. The total of the
fee and the amount of the returned check will be charged to the
credit card that the guest supplied for the reservation. In
the event the credit card is declined, the guest agrees to mail a
money order for the total due including the fee within 24 hours of
their notification to:
Iris
Garden Cottages & Suites
P.O.
Box 72
Nashville,
Indiana
47448
Payment
of returned checks not received within one week of the guest being
notified of the situation will result in an additional $50. late
fee. Payment of returned checks not received within 30 days
of our receipt of the returned check will result in legal action
against guest to recover our loss including legal fees•
•If
there is something that you don't like about your unit, you must
notify us immediately. We can't fix yesterday, but we will
do all we can to make your stay delightful if we are made aware of
a problem. Accordingly, we don't discount for problems that
we were not made aware of immediately.•
Back
To:
Family
Vacation Home (Unit 5)
|
